Refund & Cancellation Policy
30-day money-back guarantee. If Syztem is not right for you, email us within 30 calendar days of your agreed go-live date. We cancel the service and refund your set-up fee and your first monthly service payment.
How the guarantee works
- Email [email protected] from your account email within 30 calendar days of go-live and say you want to use the guarantee. No reason is required, though feedback helps us.
- We confirm the request within 2 business days, switch the service off at a time you agree, and export your data to you on request.
- We refund to your original payment method within 10 business days of your request.
What the guarantee does not cover
- Third-party charges you separately approved in writing (for example additional phone numbers, premium integrations or advertising spend).
- Usage above your included allowances that you approved before it was incurred.
- On-site visits already delivered, charged under the Usage and Additional Charges schedule.
Cancelling after the guarantee period
There is no lock-in. Cancel at any time with 30 days' written notice. The service runs to the end of the notice period; you are not charged any further monthly fees after that. Monthly fees already paid for the current period are not refunded unless we have failed to supply the service.
If something goes wrong
If the service is faulty or not as described, you have rights under the Australian Consumer Law, including repair, replacement or refund depending on the problem. These rights are not limited by this voluntary guarantee. Contact us first at [email protected] or 0408 901 492 and we will put it right.