Usage and Additional Charges
This schedule explains what is included in your monthly service fee, what counts as usage, and what is charged separately. Your proposal states the specific allowances and fees for your business. All amounts are in Australian dollars and include GST.
Included in the monthly fee
- Configuration and running of the agreed system across the channels in your proposal.
- Monthly voice, SMS and email allowances stated in your proposal.
- Monitoring, routine corrections to answers and rules, and the weekly report and monthly review.
- Email support on business days, with a response within one business day.
Usage allowances
- Voice minutes — time the AI receptionist spends on calls, rounded up to the next minute per call.
- SMS segments — a standard text message is one segment (up to 160 characters, or 70 with emoji or special characters). Longer messages use more than one segment.
- Emails — each email sent by the system counts as one send.
- Unused allowances do not roll over.
- We notify you when you reach about 80% of an allowance and before it is used up. Usage above the allowance is charged only after you approve it, at the per-unit rates in your proposal; otherwise the affected channel pauses until the next month.
Charged separately
- Set-up fee — a one-off fee quoted in your proposal before you commit. Promotions may reduce or waive it; the waiver is stated in writing in the proposal.
- On-site time — if you ask us to work at your premises, $190 per hour including GST, minimum two hours, plus travel at $1.10 per kilometre for round trips over 25 km from Lindfield NSW. Quoted and approved before the visit.
- Additional work — new channels, integrations, websites or process changes outside the scope in your proposal, quoted and approved before we start.
- Third-party costs — additional phone numbers, premium integrations, payment-processing fees and advertising spend. We tell you the provider and the cost before you approve them.
Changes
We give 30 days' written notice of changes to monthly fees or per-unit rates; changes apply from the next billing date after the notice period. Questions: [email protected].